Jira installation rollback

Hi, we're testing our current JIRA installation in case the upgrade from 6.4.9 to 7.1 goes wrong. In our test environment, we can't rollback from 7.1 to 6.4.9 because the error in the attachment. Do you know why?Jira error.png

 

1 answer

0 vote

Could you tell us what your "roll back" procedure is? 

Is it some form of "restore old system from a backup"?

So, you deleted all the newly upgraded stuff and restored everything from the backups?

Hi, we only replaced the two folders as the procedure says:

  • The JIRA application Home Directory.
  • The JIRA application Installation Directory.

Could you be more specific on the stuff you mentioned?

Regards,

What about the database?  You needed to go back to the original data set as well

Hi Nic,

Thank you for your support, as Gustavo says, we also restored the database and both directories in JIRA Server. The three of them were done at the same time, so that shouldn't be a problem. When we try to log in into JIRA we got this errors (you can see some of them in the screenshot):

 

org.apache.jasper.JasperException: An exception occurred processing JSP page /includes/decorators/aui-layout/head-resources.jsp at line 13

10:     HeaderFooterRendering headerAndFooter = ComponentAccessor.getComponent(HeaderFooterRendering.class);
11: 
12:     headerAndFooter.requireCommonResources();
13:     headerAndFooter.includeResources(out);
14: %>
15: <script type="text/javascript" src="<%=headerAndFooter.getKeyboardShortCutScript(request) %>"></script>
16: <%
Caused by: com.atlassian.cache.CacheException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.pyxis.greenhopper.jira]
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.pyxis.greenhopper.jira]
Caused by: java.lang.IllegalStateException: Could not find column 'LONG_QUERY' in previously parsed query!
Please, can you help us?
Thank you in advance.
Regards.

That message suggests that the database is damaged - are you sure the restoration was from a valid backup of the 6.x system that was working before?  Did you drop all the tables before restoring it?

 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you