Jira incoming mail stop working after update to 6.3.1


I have JIRA instance with several mail boxes for create issues.
After update to 6.3.1 i can't see any kind of activities from JIRA to get mails from these boxes.
But when I click test button in the mail handler options, JIRA said "OK" and I catch activity in the logs.

Do you have any ideas what happens?

7 answers

0 votes
Pedro Souza Atlassian Team Jul 22, 2014


This article may help:


It's difficult to say what is causing this without taking a look into the logs, have you restarted the instance after the upgrade?


Pedro Souza.

Hi Pedro,

yes, Jira was restarted after upgrade.

i've restart Jira again. and the picture is: at the boot time, Jira starts imcoming mail handlers ( i mean issues was created succesfully), but after this time JIRA don't want to starts this activities.

.. and log file contains

2014-07-24 08:57:42,735 localhost-startStop-1 INFO [service.services.file.AbstractMessageHandlingService$HandlerDisablementListener] Registering disablement listener for module 'com.atlassian.jira.jira-mail-plugin:createOrCommentHandler'
2014-07-24 08:57:42,811 localhost-startStop-1 INFO [service.services.file.AbstractMessageHandlingService$HandlerDisablementListener] Registering disablement listener for module 'com.atlassian.jira.jira-mail-plugin:createIssueHandler'

0 votes


In order to better assist you, could you please raise a support ticket (http://support.atlassian.com) and attach the log files in there. After we t find the root cause, we can share the resolution here.


Luciano Fagundes

what was the solution to this?

solved by downgrade to 6.2

We have also encountered the same issue with similar errors when upgrading to v6.4.6.  None of our configured Mail Server / Incoming Mail Handlers are creating JIRA tickets for anyone in any project.  This worked fine prior to the upgrade.  Is there an actual fix for this?  Downgrading to an older version of JIRA is not necessarily a resolution...

A fix for my issue was implemented in 6.4.3 (JSP-223864/JRA-42567)

I think you should open a ticket at JIRA support.


... the same problems in three minor versions.. hmm..


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