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Jira has stopped updating ServiceNow when JIRA ticket is closed

Hello,

Our instance of JIRA used to close Incidents and Reqests in ServiceNow when the JIRA item was closed until a couple of weeks ago.  Cannot find the root cause.  We are still able to create JIRA tickets from Service Now, it's the updating back to ServiceNow that is broken.  We use the Webhook in JIRA to connect and now change there for past few years.  Any ideas?  Do credentials expire over time?

Thanks in advance for any assistance.

regards,

Colm

1 answer

0 votes
Fadoua Community Leader Dec 25, 2020

@Colm Kilkenny 

I know this may sound weird but sometimes redoing the configuration especially after not making any major change is the only solution.

Please let me know if you have any question

Best

Fadoua

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