Jira freezes when trying to close case case

When I try to close a case in Jira, the web page frezzes. Same thing happens when trying to stop a workflow.

Web page is grey but relasese when I press the ESC-key.

I am in the jira-administrators group.

Any suggestions?

1 answer

0 votes

By "close a case" and "stop a workflow", do you mean "use a transition in a workflow to change the status of an issue"?

If so, then check two things:

  1. go to the workflow and look at the post-functions to see what they do - one of their actions may be a problems
  2. Check your listeners for the same - something that may be churning after an update

Additionally,

  1. what state do the issues end up in when you go back to them later?
  2. What does your log say?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,541 views 15 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you