Jira freezes when trying to close case case

When I try to close a case in Jira, the web page frezzes. Same thing happens when trying to stop a workflow.

Web page is grey but relasese when I press the ESC-key.

I am in the jira-administrators group.

Any suggestions?

1 answer

0 votes

By "close a case" and "stop a workflow", do you mean "use a transition in a workflow to change the status of an issue"?

If so, then check two things:

  1. go to the workflow and look at the post-functions to see what they do - one of their actions may be a problems
  2. Check your listeners for the same - something that may be churning after an update

Additionally,

  1. what state do the issues end up in when you go back to them later?
  2. What does your log say?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,141 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot