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Jira failed to start after upgrading to newer version

Recently upgraded newer version 8.2.0 from 7.7.1 but Jira fails to start.

4 answers

3 accepted

0 votes
Answer accepted

Hi @ashlesha l koneru

have you tried to empty the add-on cache folder?

Or maybe start jira in safe mode? https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

Let me know if this helps at all.

Cheers,
Krisz

0 votes
Answer accepted

@ashlesha l koneruCan you please share any error you are getting?

0 votes
Answer accepted

Check the following logs for errors
catalina.out
atlassian-jira.log

Hi all,

 

I deleted all the plugins and restarted it, it worked.

But my question can we disable the plugins and do the upgrade again, will it work?

 

Thanks

Ashlesha

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