Check the following logs for errors
catalina.out
atlassian-jira.log
@ashlesha l koneruCan you please share any error you are getting?
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have you tried to empty the add-on cache folder?
Or maybe start jira in safe mode? https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html
Let me know if this helps at all.
Cheers,
Krisz
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Hi all,
I deleted all the plugins and restarted it, it worked.
But my question can we disable the plugins and do the upgrade again, will it work?
Thanks
Ashlesha
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