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Hello everyone. I got the error: 2021-04-30 09: 31: 01.180 Cesium-1-4 WARN anonymous ticket in B_ISIM project with ticket type Task [camail.incoming.mailfetcherservice] ticket in B_ISIM project with ticket type Task [10701]: Unable to create issue due to invalid license: [Unfortunately you cannot create issues right now as you need access to the Jira app to be able to create issues. To access the application, you must be a member of the group assigned to the application.] Tell me what's wrong? The user has everything and all the necessary rights for permission are also available. This bug affected Jira before it crashed.


2 answers

1 accepted

1 vote
Answer accepted

There's no bug here, the message is clear that it's the permissions of the user trying to do something.

There are two ways this particular error could get thrown:

  1. The user performing the action is not currently an active user in the application the issue is aimed at (by application, I mean that if the project is a "software" project, then the user is is not a Jira Software user, if the project is a "service management" project, then they are not an Agent, and if it's a business project, then they don't have any licence to use Jira at all)
  2. It can also happen if you have gone over your licence limit (for example, you have a licence for 100 Software users, but you've added 102 people to the "can use Jira Software" group)


Your screenshot is too fuzzy to read, could you just give us the plain text?

Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application

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