Jira emails saying anonymous taking actions.

I'm using JETI as a helpdesk. When I send out notifications, such as notifications that tell users their issue has been closed, or that work has started on their issue, for some reason my name isn't registered and the action is registered as having been done as anonymous. Additionally, when users respond to this email, their comment is added to the issue, IT is not notified of their comment being added. If I respond to a comment, the email sent out states that my name responded to a comment. When users respond to this email, IT receives a notification. Are these two issues related, what could be causing this, and how do I fix it?

2 answers

Sorry if that wasn't clear. To recap. Notifications are being sent out when I do an action, but it says anonymous is doing the action. When users respond to the emails that anonymous is performing the action on, IT doesn't get a notification that they posted a comment.

Hi, did you find a Solution for the Problem? I have the Same at the Moment.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

61 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you