Jira does not start after installing via installer on Enterprise SuSE (non internet network)

Hi there, we just tried to give jira 6.0.3 a shot and installed it using the 64bit installer for Linux on a Enterprise SuSE 11 box. Everything seems to start just we get many exceptions after the plugin system has loaded: ********************************************************************** The following plugins are required by JIRA, but have not been started: Atlassian JIRA - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin), Embedded Gadgets Plugin (com.atlassian.gadgets.embedded), Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard), Opensocial Plugin (com.atlassian.gadgets.opensocial), Gadget Directory Plugin (com.atlassian.gadgets.directory), Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets), Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin), Atlassian JIRA - Plugins - Issue Navigation (com.atlassian.jira.jira-issue-nav-plugin) ******************************************************************************************************************************************************************************************************** 2013-07-04 11:38:10,968 localhost-startStop-1 FATAL [atlassian.jira.upgrade.UpgradeLauncher] Skipping, JIRA is locked. 2013-07-04 11:38:10,969 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed. Jul 04, 2013 11:38:11 AM org.apache.catalina.util.SessionIdGenerator createSecureRandom INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [180] milliseconds. 2013-07-04 11:38:11,404 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher] ****************************************** JIRA startup failed, JIRA has been locked. ****************************************** Jul 04, 2013 11:38:12 AM org.apache.coyote.AbstractProtocol start INFO: Starting ProtocolHandler ["http-bio-8282"] Jul 04, 2013 11:38:12 AM org.apache.catalina.startup.Catalina start Before there are a lot of timeouts while loading plugins. Special note: the machine is corporate behind a firewall and does not have internet access) Thanks, Toni

2 answers

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Well, I was going to wave you at the standard Jira knowledge base article on this, but Atlassian seem to have deleted it.

Anyway, this is often down to slowness, so here's a quick list of things to look at initially:

If you were on a Windows box then virus scanners are notorious for breaking services like this

What version of Java are you running? Is it a 1.7 JDK?

What is the server's hardware like? Lots of memory etc?

What are your memory settings for the JVM?

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Just to make sure, check your Java version using java --version. You should be using Oracle Java JDK 1.7.

Plus, check how much memory you have in your system. You should have at least 1GB to start JIRA up. You can check this using the free -m command.

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