Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,747
Community Members
 
Community Events
165
Community Groups

Jira does not create tickets for one Project

Hi,

We have two project configured with 2 different emails addressed. One project is working fine and Tickets being generated by Jira once an email request is received. But for the 2nd project no ticket is created. This was working for until late last week and stopped working suddenly.  We noticed the issue today since we received the email but Jira did not create a ticket.

Thank you

Sayed

2 answers

0 votes
John M Funk Community Leader Mar 07, 2022

@IT Help  - Did you ever get this to work? 

Hi @IT Help Test connection in incoming emails. Is it pass or fail? 

thanks

Thank you for the reply,

 

the connection is success and we do receive emails, but still not working with Jira.

 

thanks

@IT Help  Then might some issue in Mail Handler, check correct handler is selected or not. Check if email is coming from unknown/non-jira users. If users are non-jira then default reporter must be set or tick create user. Try to test the handler. Once you click on test jira pick are all unread emails from mailbox and create issue. Then check newly create issue using JQL.

 

thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you