Jira dashboard is blank/empty


We are experiencing issue with our jira dashboard. Since yesterday we donot see our dashboard. I checked all the plugins, restarted the jira service, re-indexed but still no luck. Kindly help us on this.

Thank you in Advance.

1 answer

0 votes

Could you describe "do not see our dashboard"?  Blank screen?  Menu, but nothing in the body?  Empty gadgets?  Anything wrong with the gadget titles?  etc?

yes. it is blank in the body. Please refer the screenshot.

dashboard issue.PNG

kindly help me on this. 

That's a symptom of a broken index.

As you've said you have already tried re-indexing, I would suggest that there's something wrong with the indexing.

What do your logs say

1) When you visit the dashboard

2) When you try a full re-index (not background or project, do everything)

Also, can you search for anything and get a result?

i performed background reindex. shall i try the full one?

Yes, and remember to read the log to see what it is doing.

The full reindex didnot help us. We see Support tools plugin is causing issue after the update. Could u please help on this.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,140 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot