I am getting a message that JIRA core is not compatible with JIRA software, and that it needs to be updated. We have purchased JIRA software and it is my understanding that JIRA core comes with JIRA software. When I go to update core, it wants me to again by licenses for JIRA core. How can I resolve this please.
Possibly. But it's easier to explain what should be happening here:
To upgrade Software, you can install a new version of the application from within JIRA, using "manage applications". Or you can get a new download and tell it to upgrade the existing installation (in which case it may also upgrade Core if the version is newer)
Core can only be upgraded by running the installers in upgrade mode.
I would not expect a message that Core is incompatible whatever you've done, more that Software is not compatible with Core. Unless you've done a manual install, or your licences are a mix of valid and expired, which could get weird.
Could you show us the text of the error message? And tell us what your versions are?
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