Jira completelly broken

The dashboard, projects, issues and boards are completely gone, they just don't show up or open. Half the admin panel is malfunctioning.  I did an integrity check and everything was green. I cannot check instance health or use any of the support tools. Logs don't show anything, they are simply empty.  Any suggestions?

2 answers

0 votes

"logs are empty" implies you have a structural problem with the installation.

Can you check that all files and directories under <jira install> and <jira home> are owned by the user running Jira and that the user has full access to them?

yeah, checked , and they are owned by jira, with full access rights (rwx) . The logs before the crash are there and show no errors, logs during and after are empty , all of them owned by jira user

0 votes
Joe Pitt Community Champion Oct 16, 2017

Could anyone have updated the database outside of JIRA?

Should not have been, the only one with access is me, and I am sure I did not work on the db 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,126 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you