I have read around and ive seen that this feature was not allowed for already created instance. And still we are willing to change the name so if does require we will setup a new instance of Jira.
We will be very gratefull if you can guide us through this proccess and what are the possible solutions.
Have a read through https://confluence.atlassian.com/display/CLOUDKB/Changing+the+Cloud+Instance+URL+Address+or+Migrating+to+a+New+Cloud+Instance to begin with - it's pretty much everything you need to know. But give it a shot and come back if you have questions.
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