Jira assigned tickets in portfolio

[Mark Cook]

I have tickets that are assigned in Jira. The tickets show up in Portfolio but the assignee does not.  Can I get Portfolio to import and update the ticket with the assignee and not auto assign for any ticket that is assigned in Jira?

Things I have tried

1) Configure import to story and below

2) ensuring the estimate in portfolio only includes the assignee skill

[Cristiano Mariano]

Hi Mark! How are you doing?

Is the Team field set in these tickets? When Team is not set or set to a Team that does not have as a Member the Assignee you have in Jira, the Assignee is not shown.

Hope this helps!

Cristiano

[Mark Cook]

Thanks for the reply. Yes the team field is set and the members are part of the team

[Cristiano Mariano]

Hi Mark! One more thing: in the Teams tab, is your Team associated to a Project or Board? Or it is written "No associated project or board"?