Our organization uses Vaultive email encryption (vaultive.com) which means that there is an encryption process in between the email content and the end user.
Given the same machine, same Secure IMAP server, same user name and password, same network access: Outlook and Opera Mail can access the account and access the messages un-encrypted. But Jira Server (hosted on that machine) and Jira Cloud only get encrypted text.
I have contacted Vaultive with this question. But I have wondering if anyone here has had some experience with Jira + Vaultive?
Atlassian support was not able to pin point a problem.
Neither could Vaultive support.
I personally suspect it's because the JavaMail library and an authenticated proxy (which is part of the Vaultive methodology) are not playing well. Because we tried accessing the same mailbox through many different applications, and it's always JavaMail-driven ones that fails. (https://javaee.github.io/javamail/FAQ#proxy)
Our solution in the end is a workaround: We are writing our own email handler. We used a C# mail library to retrieve mails (Vaultive + C# works fine), and C# Jira REST API to post to Jira as issues and comments.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs