Jira and Confluence constantly requesting sign in

[sian lee]

I used to be able to use Jira and Confluence without needing to always sign in.  One day I was troubleshooting an issue and logged out of Confluence.  Since then every time I boot my computer I need to re-sign in to both Confluence and Jira.  

If I lock my computer and come back after 1 hour it's logged me out again.

Is there a way to fix this?  Nothing else has changed on my comp aside from logging out of confluence that time.

I've tried singing in through SSO and also manually into the application and both show the same.

It doesnt affect other people in the company only me.

[Nic Brough -Adaptavist-]

This sounds like your admins have changed the settings.  You should ask them what is happening here.

[sian lee]

Nah this isn't the case, it literally happened the day I signed out and back in and now it always happens.  No other colleagues are affected by the same issue and they stay logged in.

[Nic Brough -Adaptavist-]

Ok, next thing to do is clear out all the atlassian related cookies in your browser and restart it.

[sian lee]

Unfortunately that didn't work.  I cleared cookies.  Logged in first time to one project, then logged in again to a separate Jira project.  Then halfway through the day I tried accessing the first project and it's asking me to login again.

[Nic Brough -Adaptavist-]

That means the server has been configured to time out a login.  You'll need to talk to your admins about getting the timeout extended.

[sian lee]

Thanks but if its all atlassian products do I need to talk to each individual admin?  Just seems so strange and I dont know why my other colleagues aren't affected by it

[Nic Brough -Adaptavist-]

Yes, you would.  But as you say your colleagues are not affected, it's not a server setting.

There is something wrong with your browser, it's not retaining session information.