Jira admin Contact Form


Does anyone know how to update the admin contact form on auto emails from Jira?

When clicking on the link: If you think it was sent incorrectly, please contact your JIRA administrators.

I get the following:


Your JIRA administrator has not yet configured this contact form.

Thank you.

2 answers


it's an option in your general configuration. I'm not sure if you are able to update it since you're on a hosted JIRA instance. If you aren't allowed to make changes contact the support team which is in charge of your instance:-)


Contact Administrators Form

Provides an email form for users to fill in when they click the 'Contact Administrators' link (which appears when necessary throughout the JIRA interface, e.g. on the Login screen). Applies only if outgoing email is enabled. Can be used with or without the custom 'Contact Administrators Message' below.
Default: OFF

Cheers Christian

Thanks for your reply Christian. I tried that but it defaults to the Jira Admin group and it is grayed out. Is there a way to default it to a different user group? Only a couple admins need to get those notifications. Not all of them.

Thank you.

0 votes
Jason Worley Atlassian Team Oct 13, 2013

This is a restricted function for OnDemand. More specifically, the JIRA Admin contact form feature is intended for JIRA download version.

See Customising email content here for more details:


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