Jira admin Contact Form


Does anyone know how to update the admin contact form on auto emails from Jira?

When clicking on the link: If you think it was sent incorrectly, please contact your JIRA administrators.

I get the following:


Your JIRA administrator has not yet configured this contact form.

Thank you.

2 answers


it's an option in your general configuration. I'm not sure if you are able to update it since you're on a hosted JIRA instance. If you aren't allowed to make changes contact the support team which is in charge of your instance:-)


Contact Administrators Form

Provides an email form for users to fill in when they click the 'Contact Administrators' link (which appears when necessary throughout the JIRA interface, e.g. on the Login screen). Applies only if outgoing email is enabled. Can be used with or without the custom 'Contact Administrators Message' below.
Default: OFF

Cheers Christian

Thanks for your reply Christian. I tried that but it defaults to the Jira Admin group and it is grayed out. Is there a way to default it to a different user group? Only a couple admins need to get those notifications. Not all of them.

Thank you.

0 vote
Jason Worley Atlassian Team Oct 13, 2013

This is a restricted function for OnDemand. More specifically, the JIRA Admin contact form feature is intended for JIRA download version.

See Customising email content here for more details:


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

753 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you