Jira: Your issue has been created but is not currently visible

This prohibits me from adding stories to my backlog. Please help!

6 answers

2 votes

Hi Saru,

please, could you check your board filter (Board->Configure->Filters) ? Are you sure that your issue matches your board filter?

Hope this helps,

Fabio

Indeed.

The filter is:

project = ENCORE AND issuetype in (Bug, Epic, Improvement, "New Feature", Story, Task, Sub-task, "Technical task") AND status in ("In Progress", "In Review", "To Do") ORDER BY Rank ASC

And when I click on the "Edit Filter query" link, I can see all the valid Jiras. The fact is that these Jiras are my backlogs :)

Thanks for your assistance and look forward to hearing back from you.

Hi Fabio,

That link was really helpful. When I create a new project (test) and then create a new board (test), I can see success i.e. the new story jiras created on test project lands on the new test backlog. Great!

So, I modified the query to add project in (test, Engineering) AND ..... and it worked like a charm.

But don't have the sucess on the existing board using Engineering project. You're for sure earning some good Karmas. What do you think the problem could be?

Thanks,

T.Saru

Hi Saru,

if you see your issues into the board filter, I really don't know why they don't appear into your backlog board. The last try is to delete your browser cache and try to load again your board. Sorry but if it doesn't fix your issue you could open a support ticket to agile team at the following link https://support.atlassian.com/.

Best Regards,

Fabio

Hi Saru,

you can also check your column-status-mapping. (Configure Board > Columnns). Maybe the Status of your new issue doesn't belong to a column?

Kind regards
André

0 vote

Check who has "browse project" in the project permissions. You'll find that you've granted yourself "create", but not "browse".

Also check the project's security scheme, if it has one.

Hi Nic,

Browse Projects (Ability to browse projects and the issues within them) is Project Role (Users)

And I'm part of below group
administrators
balsamiq-mockups-editors
developers
jira-developers
jira-users
site-admins
users
Still not able to see the tickets in backlogs. I even did a re-index after the changes.

Ok, so

  • You have project role "users" able to see the project.
  • You're in a number of specific groups
  • You need to check who is in the role of users next - are there any groups in the role?

Best of all, could you try adding yourself to the role explicitly?

I'd also look carefully at who has Create Issue in the permission scheme - is that the same as the browse settings?

I get this same issue after migrating to a new Workflow. Now all of the backlog and issues in all of my sprints have disappeared in "Backlog" and everything that I create gives me a toast saying that it is not visible. I am able to see all issues under "Issues" but everything under status "Open" is not visible.

The answers don't seem to work. Board -> Configure -> Filters does not exist and I've checked that I have the permission to browse my projects.

0 vote

It comes back to the same thing.  Look at the board's filter to see what it should be showing you.  Be clear about where you are seeing things - a JIRA filter (JQL) will show you what you ask for, but boards, reports and summaries can be doing more proecessing that you need to take into account.

The simple answer though - "Your issue has been created but is not currently visible" means what it says.  You have just created an issue that does not match the rules for what you have chosen to see on your board.

Thanks I looked into filters and JQL but neither seemed to work. It turns out that this can be fixed by mapping unmapped status to columns in board settings. This is found by going to: Boards -> View all boards -> Board settings (on the appropriate board) -> Columns -> and then dragging any new statuses that have been created in your workflow to the correct column ("To Do", "In Progress" or "Done).

Very convoluted and confusing but it does work to fix the issue and must be done every a new status (via Workflow) is applied to a board.

0 vote

Yes, adjust the rules on what you see on your board.

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