Jira Workflow with SLA integration

Hi Support,

Is there a way to maintain a SLA for fixing an issue type bug against a “Priority” & “Severity” trigger.

For Eg
If a custom field named "Detected in Release" has the value as “Production” or “UAT” then the following should be applicable.

a) If Severity/Priority is Showstopper/High then bug FIXING time shall get restricted to 24 hrs.
b) If Severity is Major then bug FIXING time shall get restricted to 36 hrs.
c) If Severity/Priority is Standard/Medium then bug FIXING time shall get restricted to 48 hrs.
d) If Severity/Priority is minor/low then bug FIXING time shall get restricted to 60 hrs.

Does this kind of requirement need a separate plugin ? Please advice if so. 

1 answer

0 votes

JIRA Service Desk has this functionality. SLA definitions are JQL-based, so you can perfectly create the kind of conditional service levels you describe. But be aware that it has a lot more than just SLA and that you need to consider setting it up entirely as your IT Support Channel to get all the value out of it. You can start here if you want to know more.

If you just want to monitor SLA levels for bugs created internally by you development team, this is not something you have right out of the box with JIRA Software. SLA Timer for JIRA might be a helpful add-on, or search the Atlassian Marketplace for other SLA-related add-ons.

 

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