Jira - Word Export does not contain hyperlink text to closed issue

When I add an Jira issue number to the description of a jira issue and export it via Export-Word-HTML Document, the Hyperlink text is not shown.


1 answer

0 votes

There is a rather old bug for this over in JRASERVER-9765.

It appears that JIRA is creating an HTML file that is using a <del> </del> tag to show a strikethough for a resolved link.   I suspect that Word is interpretting that tag differently than HTML standard for this tag  https://www.w3schools.com/tags/tag_del.asp

That tag does appear to function as expected if you rename the file extension to HTML and open in a browser, it does show a strikethrough line in that text.   However it looks like Word behaves differently and removes that text from view, rather than show it as completed/strikethrough.   Sorry this probably does not help resolve this, but I think it helps to highlight that this is a problem more with how Word renders that tag.





Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,084 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you