Jira Users Manual LDAP sync

Jira v6.2.1

When adding user to Active Directory, normally within 15 minutes, user is added to all of Atlassian suite (Bamboo, Crucible/Fisheye, Jira, Confluence) for whatever reason that stopped.

The only way i know how to get the users to show up is to reboot the machine that homes the tools.

I heard there is a way to set the sync to manual, but i'm lost as to where to set that.

Sync button says it has sync'd, but does not show the new users.

Test button reveals output below:

Test basic connection : Succeeded
Test retrieve user : Succeeded
Test user rename is configured and tracked : Succeeded
Test get user's memberships : Failed
Test retrieve group : Not performed
Test get group members : Not performed
Test user can authenticate : Succeeded

Any help would be appreciated!

1 answer

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Timothy Chin Community Champion Apr 21, 2014

Sync button says it has sync'd, but does not show the new users

Did you actually click the Synchronise link to get this (https://confluence.atlassian.com/display/JIRA/Synchronising+Data+from+External+Directories#SynchronisingDatafromExternalDirectories-ManuallySynchronisingtheCache)?

before hitting Synchronise:

Test Synchronise

Last synchronised at 4/22/14 1:18 PM (took 0s).

Incremental synchronisation completed successfully.

After hitting Synchronise:

Move Up Move Down

Test Synchronise

Last synchronised at 4/22/14 2:02 PM (took 0s).

Incremental synchronisation completed successfully.

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