Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,982
Community Members
 
Community Events
168
Community Groups

Jira User Not Receiving Email Notifications

Hello,

I am a Jira administrator for the company that I work for, and I have a customer who has not received an email. I’ve tried creating a support zip, downloading it, and looking for anything that stuck out and I was unable to find anything. I've also checked the notification helper to see if there was a configuration issue, and all seems to be well on that end also. He is a watcher on all issues that he wishes to receive notifications on. I've read in a few forums that Atlassian needed to do some backend work to resolve this issue. Can you please help me with this?

1 answer

0 votes

Hello @prashanth reddy 

Welcome to the community.

Are you using Jira Cloud or Jira Server/Data Center?

Are these notifications from a Jira Business, Software, or Service project?

When you say there is a "customer" not receiving emails, are you talking about a person who is only a customer-type user for a Jira Service Management project? Or is this person a licensed user of your Jira Software product?

Suggest an answer

Log in or Sign up to answer