Jira Update - Broke purge contents of a field in my workflow

[Kathleen Jacobs]

We had a working workflow where it would purge the contents of the Field Assignee. Now we are getting an error whenever it gets to that trigger. Is there something else I need to do now?

[Ahmed_Ali_Zafar]

I have the same issue. What was the resolution? I am not clear on this. I am using JIRA version 7.13.6.

[Nic Brough -Adaptavist-]

Check the functions on the workflow transition that is not working, and if they look like they should be working, contact Atlassian Support 

[Nic Brough -Adaptavist-]

That sounds like a failure to update a plugin. If you're using OnDemand, I'd contact OnDemand support right away. If not, then what function is your workflow using?

[Kathleen Jacobs]

Sorry, was trying to tell you what function. An Assignee is not required

[Nic Brough -Adaptavist-]

Um, yes, you said most of that already.

I did have one other thought - have you been changing any other configurations? Such as whether the assignee is mandatory or not?

[Kathleen Jacobs]

I created a ticket for it on Jira Tech Support. Since the update, the post function Clear Field Value: Assignee, is not working. Gives error: "Unable to purge contents of field - assignee - Assignee".

[Nic Brough -Adaptavist-]

Oh, sorry, I completely misread that. "Clear Field Value: Assignee" - that's one of the standard built-in ones, so I really would expect it to work (especially with non-required assignees).

One last related question - you do have "allow unassiged users" set? I'm assuming you probably do, but need to ask!

[Kathleen Jacobs]

Yes.

Allow unassigned issue: ON

[Nic Brough -Adaptavist-]

Bother! The next step is to start reading logs, and look for patterns, but that's not really possible on OnDemand. I'm a bit stuck now I'm afraid!

[Kathleen Jacobs]

:-/ ya. Thanks though! I'm working with them in Tech support for jira.

I'll update this when there is an answer.