Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Ugrade: Add-On "EazyBI"-"License is not valid for this version of the add-on..."

Question about how to proceed in this scenario: (not interested in maintenance.. just the basic product license)

My group currently uses Jira v7.2.2 with a working EazyBI add-on but we are upgrading to 8.20.5 (on a separate staging server currently)

When I applied the currently valid EazyBI add-on license (v4.7.3) to 8.20.5 (where it was auto updated to (v6.4.2), I got the error: 

(exact same license key is on both servers right now)

"License is not valid for this version of the add-on, please update to valid license key"

My question about options from here are:

- Do I need to re-purchase from scratch on new server?

- Is it an upgrade process I need to go through now?

- Are there other options or steps to get a valid license working in our new Jira 8.20.5?


2 answers

Hi Ed,

Since you were using an old version, you missed the eazyBI app listing changes in June 2021.
In short - you need to undergo an upgrade process.

You might read more about that here - ​

If you use several eazyBI instances in different Jira environments - staging and production - you should use a separate eazyBI database for each instance to avoid data corruption.

​Oskars /

0 votes

@Ed Richard Hi


It looks like both eazyBI apps are trying connect to the same database. Please check if both instances (prod, test) have different database.




Do they need to be different databases?

It's better to have separate databases. In worst scenario you will make huge change in EazyBI on test and this change will affect production data.

thanks much...

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you