Jira Ugrade: Add-On "EazyBI"-"License is not valid for this version of the add-on..."

[Ed Richard]

Question about how to proceed in this scenario: (not interested in maintenance.. just the basic product license)

My group currently uses Jira v7.2.2 with a working EazyBI add-on but we are upgrading to 8.20.5 (on a separate staging server currently)

When I applied the currently valid EazyBI add-on license (v4.7.3) to 8.20.5 (where it was auto updated to (v6.4.2), I got the error: 

(exact same license key is on both servers right now)

"License is not valid for this version of the add-on, please update to valid license key"

My question about options from here are:

- Do I need to re-purchase from scratch on new server?

- Is it an upgrade process I need to go through now?

- Are there other options or steps to get a valid license working in our new Jira 8.20.5?

[Oskars Laganovskis]

Hi Ed,
​
Since you were using an old version, you missed the eazyBI app listing changes in June 2021.
In short - you need to undergo an upgrade process.
​
You might read more about that here - ​https://docs.eazybi.com/eazybi/set-up-and-administer/atlassian-cloud/eazybi-app-listing-changes-in-atlassian-marketplace.

If you use several eazyBI instances in different Jira environments - staging and production - you should use a separate eazyBI database for each instance to avoid data corruption.
​
​Regards,
​Oskars / support@eazyBI.com

[Sebastian Krzewiński]

@Ed Richard Hi

It looks like both eazyBI apps are trying connect to the same database. Please check if both instances (prod, test) have different database.

Regards,

Seba

[Ed Richard]

Do they need to be different databases?

[Sebastian Krzewiński]

It's better to have separate databases. In worst scenario you will make huge change in EazyBI on test and this change will affect production data.

[Ed Richard]

thanks much...