Question about how to proceed in this scenario: (not interested in maintenance.. just the basic product license)
My group currently uses Jira v7.2.2 with a working EazyBI add-on but we are upgrading to 8.20.5 (on a separate staging server currently)
When I applied the currently valid EazyBI add-on license (v4.7.3) to 8.20.5 (where it was auto updated to (v6.4.2), I got the error:
(exact same license key is on both servers right now)
"License is not valid for this version of the add-on, please update to valid license key"
My question about options from here are:
- Do I need to re-purchase from scratch on new server?
- Is it an upgrade process I need to go through now?
- Are there other options or steps to get a valid license working in our new Jira 8.20.5?
Since you were using an old version, you missed the eazyBI app listing changes in June 2021.
In short - you need to undergo an upgrade process.
You might read more about that here - https://docs.eazybi.com/eazybi/set-up-and-administer/atlassian-cloud/eazybi-app-listing-changes-in-atlassian-marketplace.
If you use several eazyBI instances in different Jira environments - staging and production - you should use a separate eazyBI database for each instance to avoid data corruption.
Oskars / support@eazyBI.com
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