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Jira Tech Support is giving 403 Forbidden! Need Help!

Kathleen Jacobs
Kathleen Jacobs May 31, 2013

I need to create a backup but someone started it too early and now I can create another one. I need to request one from Tech support but getting a

403 Forbidden

Any way to do this another way or contact them another way?

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jhammons
jhammons
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June 1, 2013

Hi! I work on the team responsible for the downtime, and this was actually neccessary and planned maintenance. We had a banner on the top of support.atlassian.com for some time before, but for awhile there was no friendly message during the outage. Please accept my apologies for the confusion and inconvenience. In the future, if you can't reach support.atlassian.com, you can e-mail support@atlassian.com or dial one of our offices. Be well!

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Kathleen Jacobs
Kathleen Jacobs June 1, 2013

They fixed it :) Was down this morning

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Ellen Feaheny [
Ellen Feaheny [AppFusions]
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June 1, 2013

ok thats good.

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Ellen Feaheny [
Ellen Feaheny [AppFusions]
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June 1, 2013

I just accessed https://support.atlassian.com/secure/Dashboard.jspa without a 403 error -

Perhaps check the Internet connection on your side?

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