Jira Tech Support is giving 403 Forbidden! Need Help!

I need to create a backup but someone started it too early and now I can create another one. I need to request one from Tech support but getting a

403 Forbidden

Any way to do this another way or contact them another way?

3 answers

1 accepted

This widget could not be displayed.

Hi! I work on the team responsible for the downtime, and this was actually neccessary and planned maintenance. We had a banner on the top of support.atlassian.com for some time before, but for awhile there was no friendly message during the outage. Please accept my apologies for the confusion and inconvenience. In the future, if you can't reach support.atlassian.com, you can e-mail support@atlassian.com or dial one of our offices. Be well!

This widget could not be displayed.

I just accessed https://support.atlassian.com/secure/Dashboard.jspa without a 403 error -

Perhaps check the Internet connection on your side?

This widget could not be displayed.

They fixed it :) Was down this morning

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

200 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you