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Jira Structure Cloud isn't showing anything.

Andi Li I'm New Here Apr 05, 2019

My Jira Structure Cloud tab isn't showing anything. I have cleared the cache of my browser(chrome) I have also tried running in it in edge.

 

Structure Screen Empty.PNG

1 answer

Hi Andi,

Thanks for posting.

I'm sorry that you're having trouble with Structure Cloud. Can you confirm which version of Chrome you are using? Please note that Microsoft Edge is not a supported browser however. 

I look forward to assisting you.

Best Regards,

Vlad

ALM Works

Andi Li I'm New Here Apr 05, 2019

73.0.3683.86 is my current version

Thanks for confirming, Andi. 

This was tested on the same version and so far we've not been able to reproduce the issue. 

In order for us to further investigate this problem, could you kindly submit a ticket here? Or you can email support@almworks.com instead.

Best Regards,

Vlad

Hi Andi, 

I have not seen the support request come through. If it's easier, you can email me directly at vlad@almworks.com. That way, I will have your email address and open the ticket on your behalf.

Please let me know if you need further assistance.

Best Regards,

Vlad

Hi Andi,

I just wanted to follow up to see if you needed further assistance.

Best Regards,

Vlad

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