Jira Status value is duplicated in transition history

Hi,

We have started to see issues (c40+ a day) where the 'From' and 'To' Status values are the same.

This appears to the end user as though the transition has failed but the issue actually has been updated. To resolve the issue the user has to re-transition it back and forth through the workflow.

Can anyone offer any advice on what is causing this to happen?

status.png

 

Thanks

7 answers

Do you have a transition from "In Progress" to "In Progress"?

No, all transitions are to different Statuses.

Do you see anything in your logs at the time when these transitions happened?

SQL Exception while executing the following:SELECT ID, issueid, AUTHOR, CREATED FROM dbo.changegroup WHERE issueid IN (?) ORDER BY CREATED ASC, ID ASC (Transaction (Process ID 283) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.)

Are you running on SQL Server?

I was going to post that KB article next - hope it helps

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