Jira Startup failed after update

[Markus Winkler-Jannott]

Hello Guys,

i have Update Jira from 6.4.x to 7.4.x and i can`t start Jira again.

In the Logs i found this Problem. Can anyone help me?

SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Thank you Guys
Markus

[Markus Winkler-Jannott]

Good Morning,

ok here are more informations from the Error-Log:

Catalina-LOG:

Aug 14, 2017 7:03:04 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Jira-LOG:

Java HotSpot(TM) 64-Bit Server VM (25.102-b14) for windows-amd64 JRE (1.8.0_102-b14), built on Jun 22 2016 13:15:21 by "java_re" with MS VC++ 10.0 (VS2010)
Memory: 4k page, physical 4176392k(1429508k free), swap 7781308k(1411212k free)
CommandLine flags: -XX:GCLogFileSize=20971520 -XX:InitialHeapSize=402653184 -XX:MaxHeapSize=805306368 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:-UseLargePagesIndividualAllocation -XX:+UseParallelGC
Heap
PSYoungGen total 114688K, used 9830K [0x00000000f0000000, 0x00000000f8000000, 0x0000000100000000)
eden space 98304K, 10% used [0x00000000f0000000,0x00000000f0999a50,0x00000000f6000000)
from space 16384K, 0% used [0x00000000f7000000,0x00000000f7000000,0x00000000f8000000)
to space 16384K, 0% used [0x00000000f6000000,0x00000000f6000000,0x00000000f7000000)
ParOldGen total 262144K, used 0K [0x00000000d0000000, 0x00000000e0000000, 0x00000000f0000000)
object space 262144K, 0% used [0x00000000d0000000,0x00000000d0000000,0x00000000e0000000)
Metaspace used 4458K, capacity 4844K, committed 4992K, reserved 1056768K
class space used 500K, capacity 532K, committed 640K, reserved 1048576K

I hope you can see from what part it is.

[Nic Brough -Adaptavist-]

I'm afraid not, we need the rest of the errors from Catalina.out

[Markus Winkler-Jannott]

Here ist the complete Log from Cataline.
Do you need an other log? Please ask.

Aug 14, 2017 9:23:10 AM org.apache.catalina.core.AprLifecycleListener init
INFORMATION: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jre7\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Parallels\Parallels Tools\Applications;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Git\cmd;C:\Program Files\Git\mingw64\bin;C:\Program Files\Git\usr\bin;C:\Users\MWJ\AppData\Local\Microsoft\WindowsApps;.
Aug 14, 2017 9:23:10 AM org.apache.coyote.AbstractProtocol init
INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 9:23:10 AM org.apache.catalina.startup.Catalina load
INFORMATION: Initialization processed in 952 ms
Aug 14, 2017 9:23:10 AM org.apache.catalina.core.StandardService startInternal
INFORMATION: Starting service Catalina
Aug 14, 2017 9:23:10 AM org.apache.catalina.core.StandardEngine startInternal
INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.55
Aug 14, 2017 9:26:13 AM org.apache.coyote.AbstractProtocol start
INFORMATION: Starting ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 9:26:13 AM org.apache.catalina.startup.Catalina start
INFORMATION: Server startup in 182556 ms
Aug 14, 2017 11:18:36 AM org.apache.catalina.core.AprLifecycleListener init
INFORMATION: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jre7\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Parallels\Parallels Tools\Applications;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Git\cmd;C:\Program Files\Git\mingw64\bin;C:\Program Files\Git\usr\bin;C:\Users\MWJ\AppData\Local\Microsoft\WindowsApps;.
Aug 14, 2017 11:18:36 AM org.apache.coyote.AbstractProtocol init
INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 11:18:36 AM org.apache.catalina.startup.Catalina load
INFORMATION: Initialization processed in 1013 ms
Aug 14, 2017 11:18:36 AM org.apache.catalina.core.StandardService startInternal
INFORMATION: Starting service Catalina
Aug 14, 2017 11:18:36 AM org.apache.catalina.core.StandardEngine startInternal
INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.55
Aug 14, 2017 11:22:42 AM org.apache.coyote.AbstractProtocol start
INFORMATION: Starting ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 11:22:42 AM org.apache.catalina.startup.Catalina start
INFORMATION: Server startup in 245658 ms
Aug 14, 2017 11:29:20 AM org.apache.jasper.compiler.TldLocationsCache tldScanJar
INFORMATION: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
Aug 14, 2017 11:38:37 AM org.apache.catalina.core.AprLifecycleListener init
INFORMATION: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jre7\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Parallels\Parallels Tools\Applications;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Git\cmd;C:\Program Files\Git\mingw64\bin;C:\Program Files\Git\usr\bin;C:\Users\MWJ\AppData\Local\Microsoft\WindowsApps;.
Aug 14, 2017 11:38:38 AM org.apache.coyote.AbstractProtocol init
INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 11:38:38 AM org.apache.catalina.startup.Catalina load
INFORMATION: Initialization processed in 1098 ms
Aug 14, 2017 11:38:38 AM org.apache.catalina.core.StandardService startInternal
INFORMATION: Starting service Catalina
Aug 14, 2017 11:38:38 AM org.apache.catalina.core.StandardEngine startInternal
INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.55
Aug 14, 2017 11:42:01 AM org.apache.coyote.AbstractProtocol start
INFORMATION: Starting ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 11:42:01 AM org.apache.catalina.startup.Catalina start
INFORMATION: Server startup in 203582 ms
Aug 14, 2017 11:42:21 AM org.apache.jasper.compiler.TldLocationsCache tldScanJar
INFORMATION: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
Aug 14, 2017 12:02:03 PM org.apache.catalina.core.AprLifecycleListener init
INFORMATION: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Java\jre7\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Parallels\Parallels Tools\Applications;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Git\cmd;C:\Program Files\Git\mingw64\bin;C:\Program Files\Git\usr\bin;C:\Users\MWJ\AppData\Local\Microsoft\WindowsApps;.
Aug 14, 2017 12:02:03 PM org.apache.coyote.AbstractProtocol init
INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 12:02:03 PM org.apache.catalina.startup.Catalina load
INFORMATION: Initialization processed in 728 ms
Aug 14, 2017 12:02:03 PM org.apache.catalina.core.StandardService startInternal
INFORMATION: Starting service Catalina
Aug 14, 2017 12:02:03 PM org.apache.catalina.core.StandardEngine startInternal
INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.55
Aug 14, 2017 12:05:16 PM org.apache.coyote.AbstractProtocol start
INFORMATION: Starting ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 12:05:16 PM org.apache.catalina.startup.Catalina start
INFORMATION: Server startup in 192377 ms
Aug 14, 2017 1:30:31 PM org.apache.catalina.core.StandardServer await
WARNUNG: StandardServer.await: Invalid command '' received
Aug 14, 2017 3:20:07 PM org.apache.catalina.core.StandardServer await
INFORMATION: A valid shutdown command was received via the shutdown port. Stopping the Server instance.
Aug 14, 2017 3:20:07 PM org.apache.coyote.AbstractProtocol pause
INFORMATION: Pausing ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 3:20:07 PM org.apache.catalina.core.StandardService stopInternal
INFORMATION: Stopping service Catalina
Aug 14, 2017 3:20:21 PM org.apache.coyote.AbstractProtocol stop
INFORMATION: Stopping ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 3:20:21 PM org.apache.coyote.AbstractProtocol destroy
INFORMATION: Destroying ProtocolHandler ["http-bio-8080"]
Aug 14, 2017 5:38:02 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 5:38:27 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 5:39:56 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 5:41:45 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 5:42:19 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 6:53:19 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 6:57:25 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 6:57:28 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

Aug 14, 2017 7:03:04 PM org.apache.catalina.startup.Bootstrap initClassLoaders
SCHWERWIEGEND: Class loader creation threw exception
java.io.IOException: Die Syntax für den Dateinamen, Verzeichnisnamen oder die Datenträgerbezeichnung ist falsch
at java.io.WinNTFileSystem.canonicalize0(Native Method)
at java.io.WinNTFileSystem.canonicalize(WinNTFileSystem.java:428)
at java.io.File.getCanonicalPath(File.java:618)
at java.io.File.getCanonicalFile(File.java:643)
at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:170)
at org.apache.catalina.startup.Bootstrap.createClassLoader(Bootstrap.java:149)
at org.apache.catalina.startup.Bootstrap.initClassLoaders(Bootstrap.java:90)
at org.apache.catalina.startup.Bootstrap.init(Bootstrap.java:226)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:425)

[Nic Brough -Adaptavist-]

We will need to see more of the errors.  It's looking for something with an invalid file name or something that is not there, but we can't see what from only part of the error