Today I upgraded to JIRA Software/Service Desk - and man has it been confusing! But I am trying to figure out how I can set a project as software and have a service desk for it?
I use it to track issues, but I also want end users to be able to enter issues, requests, etc like I have always been able to.
I would make your project like you always have. Once you do that, go to "Create a service desk" and select your new project. This will ensure you get the Service Desk features on top of your known strategy. You may have to tweak a couple of permissions, but this is exactly how we deployed and it saved us a lot of headache.
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