Jira Software/Service Desk 3

Hello,

Today I upgraded to JIRA Software/Service Desk - and man has it been confusing! But I am trying to figure out how I can set a project as software and have a service desk for it?

I use it to track issues, but I also want end users to be able to enter issues, requests, etc like I have always been able to.

1 answer

This widget could not be displayed.

I would make your project like you always have. Once you do that, go to "Create a service desk" and select your new project. This will ensure you get the Service Desk features on top of your known strategy. You may have to tweak a couple of permissions, but this is exactly how we deployed and it saved us a lot of headache.

Sounds like what I need, but where do I find that link at?

@Jeff Tillett Mind to elaborate?

On which part? Creating it like any other project, or turning it into a service desk?

@Jeff Tillett Where is the create a service desk option

In your banner bar you should see a Service Desk menu. Under that menu, the bottom option is "Create a Service Desk" Then you get the option to create a new project Enable for existing project.

Ah, we don't have 3 yet, so I'm not sure where that option would live. I would assume it would be in that view they gave you, but I can't verify that for you.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

106 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you