Today I upgraded to JIRA Software/Service Desk - and man has it been confusing! But I am trying to figure out how I can set a project as software and have a service desk for it?
I use it to track issues, but I also want end users to be able to enter issues, requests, etc like I have always been able to.
I would make your project like you always have. Once you do that, go to "Create a service desk" and select your new project. This will ensure you get the Service Desk features on top of your known strategy. You may have to tweak a couple of permissions, but this is exactly how we deployed and it saved us a lot of headache.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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