Jira ServiceDesk in combination with confluence

Hy. My Question: 

If we would use Jira ServiceDesk in combination with confluence I have to ask, if a verified user, who logged in to create a ticket, and should use the knowledge base confluence, need a license. Or could you define users in JiraServiceDesk, who only have reading permissions in confluence,

and you dont have to aquire a license.

1 answer

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Hi Hubert,

If this user is in a group in JIRA they will need to consume a license, however, if they are an anonymous user in JIRA and signed up on their own you can set the space permission for anonymous viewing access in Confluence per the Serving customers with a knowledge base article:

Anyone can read articles

Only displays if your project has a login-free portal.

 Anyone can search and browse knowledge base articles via the customer portal or a link for free. People can also discover your articles via search engines.

This option is best if you want your team to write articles and share them with customers.

Everyone with access to your service desk

Users who don't have a Confluence license can read knowledge base articles via the customer portal or a link for free.

 

This option is best if you want your team to write articles and share them with customers.

Only licensed users Users who don't have a Confluence license can't read knowledge base articles unless you allow anonymous access in the knowledge base space.

This option is best if you only use your knowledge base for internal articles.

Anonymous access is not compatible with SSO using 2-legged OAuth.

Take a look at the following for more info:

Service Desk Customers will count towards jira-users license if "Default Group Memberships" is configured

JIRA Service Desk - Confluence Knowledge Base unlicensed user option

Count Jira customers as confluence users in a knowledge base?

 

Cheers,

Branden

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