If I logged-in as a service desk curtomer and create a request with an attachment. Then go to my requests and try to open the same request, in the attachment section , it is unable to view attachment . But when I logged in as service desk agent, I 'm asble to see the customers attachments.
I saw an issue other way around here that is service desk customers can view their own attachments, but are unable to see attachments added by service desk agents. I tried to do the tricks mentioned in that post in my case , but that didn't help.
Is there any soluation for this ?
Is this a Cloud or Server instance of Service Desk?
If this is a server instance, then what version of Service Desk are you using?
I can't seem to recreate this behavior in the current versions. I did find some very old bugs from Service Desk 1.x versions, but they appear to have been fixed long ago.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot