We have recently started using Jira Service Desk and have a problem configuring customer notifications.
We have currently configured the system so that the customer receives an email if the status of the process changes or a public comment is added.
However, if you change the status and then add a comment, the customer will receive two emails. We would like to send only one email here.
Does anyone have any idea how we can solve the problem?
You may tweak the Notification Scheme to remove one of the event notifications eg. Issue commented
For more details please refer to this article:
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