I am testing the service desk for our needs. Its very nice to have that beautiful customer portal. Is it possible to disable the upper dropdown menu? The customer should not be able to chosse an agent.
You can choose the fields by following the steps below:
Please refer to Setting up request types for further information.
Thanks and regards,
thanks for your reply.
I can create and delete the request types. And also edit the fields of the request types. But the mentioned drop down menu seems to be on top of the customer portal permanently and it is not a part of a customizeable request type
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