Jira Service Desk


I am testing the service desk for our needs. Its very nice to have that beautiful customer portal. Is it possible to disable the upper dropdown menu? The customer should not be able to chosse an agent.


3 answers

Hi Christoph,

You can choose the fields by following the steps below: 

  • Access JIRA
  • Click on Service Desk
  • Click on the project you want
  • Click on Settings
  • Click on Request Types
  • Click on Edit, next to the request type you want to update
  • There you'll be able to add and remove fields

Please refer to Setting up request types for further information.

Thanks and regards,
Paula Silveira 


Hi Paula,

thanks for your reply.

I can create and delete the request types. And also edit the fields of the request types. But the mentioned drop down menu seems to be on top of the customer portal permanently and it is not a part of a customizeable request type sad



0 votes

Hi Christoph,


You are correct. That is not currently customizeable. You'd need to do it through coding in order to hide that option.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,798 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot