I am testing the service desk for our needs. Its very nice to have that beautiful customer portal. Is it possible to disable the upper dropdown menu? The customer should not be able to chosse an agent.
You can choose the fields by following the steps below:
Please refer to Setting up request types for further information.
Thanks and regards,
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot