The standard JIRA email handlers work as they always have. Issues can be created via email channels.
However we dont yet have a "integrated Service Desk" solution quit yet.
What is missing is that ability to "auto associate" an incoming email with a particular Service Desk "request type" and hence the email will result in an issue that is then available to the "sender" via either further emails or via the customer portal.
We plan to start work on better email integration in the near term. I cant give any timelines, because as you know, its difficult to gaurantee exact dates.
JIRA Service Desk Architect
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