If I am already paying for a support contract why do I have to pay for Jira Service Desk to be able to get Technical Support? If this is not the case could you make it clearer on your website?

1 answer

1 accepted

0 votes

Hi there,

Could you clarify which message and on which page? JIRA Service Desk is an add-on for JIRA, as JIRA Agile is; so unless you're using JIRA Service Desk and want support for it, there's no need to pay for JIRA Service Desk to receive support for JIRA - see https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk


If I go to https://www.atlassian.com/resources/support and click Tech Support I get a page (https://support.atlassian.com/customer/home) which talks about how it's changed to Jira Service Desk at the top.

If I wanted to request support for an issue with Jira where would I go?

I see, you're referring to the 'support.atlassian.com has been updated to use JIRA Service Desk. If you have questions about how to use Service Desk, check out our Service Desk FAQ' message.

This is simply stating that now Atlassian Support is using JIRA Service Desk to support our customers. This is actually the page you'll need to use:

On https://support.atlassian.com/customer/home, click on Loginon the top-right corner. After logging in, also on the top-right corner you can see a 'Create Issue' link. You can raise an issue through there, and Atlassian Support will help you then. :)

Aha! That's quite well hidden. Thanks for your help.

Anytime! I'll also pass this feedback along here to see if there's anything we can do to improve this. Thanks! :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,963 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot