We currently have JIRA hosted in our environment and want to use Service Desk.
My questions are
Is service desk a new instance separate from JIRA application.
Is service desk an application that can be installed as part of JIRA upgrading the instance?
WE running the service desk installer it looks just like installing JIRA software that would ovewrite my JIRA instance
I am a bit confused, thank you
It's not quite this simple, but think of it this way:
So, if you want Core, you install Core. If you want Software, you install Core and add Software. If you want Service Desk, you install Core and add Service Desk. If you want Service Desk and Software, you install Core and add them both.
Now, Atlassian provide three installers:
So you already have Core (or Software, I'm not sure from the question). So if you want Service Desk, go to "Manage Applications" and add it in there. You don't need an installer.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs