Jira Service Desk

We currently have JIRA hosted in our environment and want to use Service Desk.

My questions are

Is service desk a new instance separate from JIRA application.

Is service desk an application that can be installed as part of JIRA upgrading the instance?

WE running the service desk installer it looks just like installing JIRA software that would ovewrite my JIRA instance


I am a bit confused, thank you


1 answer

0 vote

It's not quite this simple, but think of it this way:

  • JIRA Core - is a system that provides JIRA and a place to install JIRA Applications, and JIRA Add-ons.
  • JIRA Software is a JIRA Application - it needs JIRA Core to run on, and needs to be added to it.
  • JIRA Service Desk is a JIRA Application too.

So, if you want Core, you install Core.  If you want Software, you install Core and add Software.  If you want Service Desk, you install Core and add Service Desk.  If you want Service Desk and Software, you install Core and add them both.

Now, Atlassian provide three installers:

  • JIRA Core installs Core
  • JIRA Software installs Core, with Software added to it already
  • JIRA Service Desk installs Core, with Service Desk added to it already

So you already have Core (or Software, I'm not sure from the question).  So if you want Service Desk, go to "Manage Applications" and add it in there.  You don't need an installer.

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