We currently have JIRA hosted in our environment and want to use Service Desk.
My questions are
Is service desk a new instance separate from JIRA application.
Is service desk an application that can be installed as part of JIRA upgrading the instance?
WE running the service desk installer it looks just like installing JIRA software that would ovewrite my JIRA instance
I am a bit confused, thank you
It's not quite this simple, but think of it this way:
So, if you want Core, you install Core. If you want Software, you install Core and add Software. If you want Service Desk, you install Core and add Service Desk. If you want Service Desk and Software, you install Core and add them both.
Now, Atlassian provide three installers:
So you already have Core (or Software, I'm not sure from the question). So if you want Service Desk, go to "Manage Applications" and add it in there. You don't need an installer.
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