im new to jira, i'm testing service desk for a replacement of otrs.
In otrs we are able to write mails to external contacts (or just a mail address)
I can't figure out how to do that in jira service desk, we need this function for some internal processes.
Customer needs a new hardware so we have to get in contact with our distributors to get some prices.
In otrs we just write a mail from the ticket system and we have all informations in the ticket.
how i accomplish this in jira service desk?
We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs