im new to jira, i'm testing service desk for a replacement of otrs.
In otrs we are able to write mails to external contacts (or just a mail address)
I can't figure out how to do that in jira service desk, we need this function for some internal processes.
Customer needs a new hardware so we have to get in contact with our distributors to get some prices.
In otrs we just write a mail from the ticket system and we have all informations in the ticket.
how i accomplish this in jira service desk?
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