Jira Service Desk - unable to create project

hi all,

I've uploaded/ installed Jira service desk version 3.3.0 and the Jira version is 7.3.0.

When the installation is done and I want to create a Service Desk project I got this stack trace, not sure what's happening?

Thanks for the help in advance.

 

[o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception [java.lang.NullPointerException] with root cause
java.lang.NullPointerException
               at java.util.Objects.requireNonNull(Objects.java:203)
               at com.atlassian.vcache.internal.core.DefaultRequestCache.lambda$get$15(DefaultRequestCache.java:43)
               at java.util.HashMap.computeIfAbsent(HashMap.java:1126)
               at com.atlassian.vcache.internal.core.DefaultRequestCache.get(DefaultRequestCache.java:43)
               at com.atlassian.jira.avatar.AvatarManagerImpl.getDefaultAvatarId(AvatarManagerImpl.java:509)
               ... 3 filtered
               at java.lang.reflect.Method.invoke(Method.java:498)
               at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
               at com.sun.proxy.$Proxy326.getDefaultAvatarId(Unknown Source)
               ... 3 filtered
               at java.lang.reflect.Method.invoke(Method.java:498)
               at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
               at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
               at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
               at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
               at com.sun.proxy.$Proxy5472.getDefaultAvatarId(Unknown Source)
               at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.icon.RequestTypeSystemIconServiceImpl.getDefaultIconID(RequestTypeSystemIconServiceImpl.java:27)
               ... 3 filtered
               at java.lang.reflect.Method.invoke(Method.java:498)
               at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
               at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
               at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
               at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
               at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
               at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
               at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
               at com.sun.proxy.$Proxy5771.getDefaultIconID(Unknown Source)
               at com.atlassian.servicedesk.project.internal.web.pagedata.ProjectDataAssembler.assembleData(ProjectDataAssembler.java:45)
               at com.atlassian.servicedesk.project.internal.web.action.ProjectApplicationAction.render(ProjectApplicationAction.java:72)
               at com.atlassian.servicedesk.project.internal.web.action.ProjectApplicationAction.doView(ProjectApplicationAction.java:115)
               ... 3 filtered
               at java.lang.reflect.Method.invoke(Method.java:498)
               at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
               at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
               ... 2 filtered
               at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
               at com.atlassian.servicedesk.internal.spi.action.ServiceDeskWebActionSupport.execute(ServiceDeskWebActionSupport.java:17)
               ... 7 filtered
               at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
               ... 52 filtered
               at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
               ... 4 filtered
               at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
               ... 41 filtered
               at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
               ... 1 filtered
               at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
               ... 20 filtered
               at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
               ... 5 filtered
               at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
               ... 11 filtered
               at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
               ... 7 filtered
               at com.atlassian.servicedesk.project.internal.web.filters.RedirectForSdProjects.doFilter(RedirectForSdProjects.java:46)
               ... 4 filtered
               at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25)
               ... 15 filtered
               at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
               ... 1 filtered
               at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
               ... 29 filtered
               at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
               ... 5 filtered
               at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
               at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139)
               at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92)
               at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
               at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
               at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
               at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
               ... 4 filtered
               at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
               ... 8 filtered
               at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
               ... 4 filtered
               at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
               ... 29 filtered
               at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
               ... 28 filtered
               at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
               at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
               at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
               at java.lang.Thread.run(Thread.java:745)

 

1 answer

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Hi Michel,

What OS are you using and what database (including version) are you using?

There was a similar issue reported in this Communities post.  The underlying issue in that situation was an upgrade of the OS that caused the db to be upgraded to an incompatible version.

Also, did you upgrade from a previous version?  If so try searching for "cannot be upgraded" or search around the time of startup to see if there were any upgrade errors.

Cheers,

Branden

Hi Branden,

thank you for your reply.

We use Amazon Linux and AWS RDS with one of the latest MySQL 5.6 versions.

We didn't do any upgrades, the Jira instance was an existing one (so not clean) and simply added the correct version of Service desk.

Hope this helps?

thanks,

Michel

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