I have just started using JIRA service desk and would like to know how to create a Jira Software card based on a Service Request's status.
I have a workflow in Jira SD that allows a user to move a service request to a specified group. When the service request is placed in this group, I would like Service Desk to create a linked issue in a Jira Software board.
I have linked the two applications together, but I am unsure how to make this an automated process. Any help is appericated.
You need to install both apps, Service Desk and Software, then from the ticket at Jira Service Desk you can create a linked ticket in an internal Software project.
Here's an article:
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