Jira Service Desk to Jira Software

[Justin V]

I have just started using JIRA service desk and would like to know how to create a Jira Software card based on a Service Request's status.

I have a workflow in Jira SD that allows a user to move a service request to a specified group. When the service request is placed in this group, I would like Service Desk to create a linked issue in a Jira Software board.

I have linked the two applications together, but I am unsure how to make this an automated process. Any help is appericated.

[Gaston Valente]

You need to install both apps, Service Desk and Software, then from the ticket at Jira Service Desk you can create a linked ticket in an internal Software project.

Here's an article:

https://confluence.atlassian.com/servicedeskcloud/escalate-jira-service-desk-issues-to-other-jira-teams-930022008.html

[Richard Pugh]

awesome. is there a way to automate the link so all tickets LINK to my SW project or do I have to LINK one by one as they come in?

[Justin V]

I followed the article, but when I click on 'Create Linked Issue' the only option I have is with my current JIRA SD Project. An option to connect it to my other JIRA Software project does not show.

[Gaston Valente]

Richard, there're several ways to automate the process, if you have a certain criteria when a ticket is created at sd you can automate the whole process, even the software issue creation.

[Gaston Valente]

Justin,

Make sure you have permission to create tickets in other projects other than SD.

I use this option daily and i can create in core and software projects without any problem.

Let me know if you continue to have problems after the permissions check

[Justin V]

I ended up reinstalling Service Desk on the original JIRA Software server. I had installed them on two different servers and they don't play nicely together.

[Richard Pugh]

Justin - did you get this answered? I have the same question.

[Justin V]

Hi Richard, 

I did not find a solution yet. I am still looking for one.