Jira Service Desk restricted

Hello. I have created a new project - JIRA Service Desk and it's restricted. I have certain groups as customers and agents. Well, how do I put a group that can be reacheble in a field (e-mail, user picker)? I don't want that this group to see the project. For the moment, in this field I can only select the users that are customers or agents, of course....

Can you give me a hint, please?

4 answers

1 accepted

0 votes
Gaston Valente Community Champion Mar 03, 2017

Hi, can you try, as a test, adding these groups to the global permission Browse Users ( Administration > System > Security - Global Permissions )?



Hi, the group is already there. 

Is there any other possibility?

Thank you.

Hello. I have tried over and over again to find a solution for my problem,  above. The setting you have recommended me is already done, but there is still the same issue I'm dealing with.

I'll try to explain more, maybe there is another solution. Well, I have a service desk, I have a group of customers and a group of agents. Only these persons may see the project (service desk, portal). My request type have a field, e-mail account (user picker). I have created another group of users from which I want the customers to select the users in that field, e-mail account. But, I don't want that the users from that group to see the portal or to have access to it. They only need to be selected in that field.

What setting should I make to resolve this issue of mine?

Please, let me know if this is not possible, because I have to search for another configuration of my fields (which must be the last solution).

Thank you.


Hi, were you able to resolve this problem - If yes can you provide us the steps that helped you in resolving it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,981 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot