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Jira Service Desk reports to non-agent users

I'm looking for solution where we can give access to non-agent users for Jira Service Desk reports. This is because of transparency need in our organization. I have created one group (SD_read), which were added to Service Desk Customers or Service Desk Agents roles, but I can't get reports to show.

Dashboard might be best option?

How can I give access to Service Desk reports to non-agent users?

2 answers

Hey @Teemu Niemi ,

Did you find a solution for this, I have the same need.

Thanks,

Nate

I have the same question. I only want to have a dashboard for management, I dont' want them to "go into the tickets"

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