1. Jira 6.1 + Service Desk plugin 1.0 installed
2. I have converted an existing project into a Service Desk project
3. I have added the "Customer Request Type" as custome field
I login as the reporter, I can see the issues under the All tickets queue,
however I can not see it the list as the customer
Question: Is there any hidden value (or custome field) will be applied to an existing issues so that it appear into the customer view?
I'm afraid that this is not possible at the moment within ServiceDesk default configuration, however, there is a New Feature request that I have raised previously regarding this requirement here:
Please feel free to vote for the issue and add it to your watch-list in order to get updates on any work-arounds from users or developers updates on the issue.
I hope this helps.
Hi Hung Dinh,
The field the service desk uses is non editable, so you can't edit it.
What you've probably done is create another custom field of the type Customer Request Type, but that will not be the one being used by the service desk.
Hi, I succesfully applied the workaround described here: https://jira.atlassian.com/browse/JSD-55?focusedCommentId=567630&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-567630. With this I converted existing issues to show up in the Customer Portal.
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