Jira Service Desk not started

I installed JIRA Service Desk standalone on laptop to evaluate it.

After it installed, it started with an Apache command window in the background and worked fine - after changing the port number etc.

Since I logged off over the weekend, Jira Service Desk will not start.

How do I start JIRA Service Desk?

 Many thanks 
Andy Howell 

1 answer

0 vote

What does the log file say is going wrong?  What are the symptoms of "not starting"?

This is on Windows 10.

The last entry in the log file was : 2016-11-23 11:26:27,231 active-objects-init-JiraTenantImpl{id='system'}-0 INFO anonymous 684x25x1 1d2hr8r 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [internal.ao.upgrade.task001] =========================================

I had installed JIRA Service Desk on my laptop after doing the dragon training. The other applications - Jira, confluence, etc have all started - they are in the Services tab.

When I installed JSD, that there was a popup - Apache Tomcat? - that had to be left running - and JSD worked fine. After restarting the laptop yesterday morning, the popup hasn't reappeared and JSD is not responding -
"This site can’t be reached
localhost refused to connect.
Search Google for localhost 8040 projects MSD welcome guide
ERR_CONNECTION_REFUSED"

Hope you can help, many thanks, Andy

I think you need to look further through the logs - the last couple of hundred lines (java logs can be long and highly irrelevant)

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