Jira Service Desk email footer removing

Can Jira Service Desk email footer can be removed .. if so kindly anyone help me out to do the changes.

3 answers

almost 3 years later, but I believe (in servicedesk 3.3 at least), it's in Project settings / Customer notifications, edit template and you can remove all that.

I dont think the templates can be customized. For this you would need something oustide JIRACloud, something like JEMHCloud which is coming soon and provides complete control over look and feel of content.

Is it possible from the on premise version of JIRA Service Desk? I just don't want to confuse our users with this:

 

This message is automatically generated by JIRA Service Desk.
If you think it was sent incorrectly, please contact your JIRA administrators.
For more information on JIRA Service Desk, see: http://www.atlassian.com/software/jira/service-desk

as they won't understand "JIRA", "service desk" or sending them off to a 3rd party website will just cause extra support issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,716 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you