Jira Service Desk don´t report correct SLA breached

Hi all,

I have an issue that did not breached sla, but it appears on issue search with the following query

"SLA"<0

The same occours with search breached()

When I forced a SLA recalculation (ex. modifying the SLA definition), it doesn´t appear anymore.

I couldn´t find out why this is happening.

Any suggestions?

Thanks in advance,

Joao Galdino

1 answer

0 votes
Steven Behnke Community Champion Sep 29, 2016

I am also having major issues with SLA and the breached status. I haven't found a proper existing bug report yet though, and I don't quite understand the issue very well yet.

However, what I do know is that some issues that are breached do NOT TRIGGER the breached query or event. Some issues that are not breached do trigger the breached query or event. 

My reproduction rates are very low and I can't rule out custom configuration yet though. If I figure it out I'll post back here.

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