Jira Service Desk different workflows per issue type

I wish to Support different workflows through the same Service desk for different issue types. In detail, i need Change Requests to follow a different workflow and also not apply any SLA.

Also, is it possible to associate this type to a different jira project?

The main issue trying to resolve here, is that If i create two separate service desks, the end user would have to check different portals for the issues s/he submits.

1 answer

Hi Evangelia Lampri,

 

You can setup different workflows for different issue types in the SD project.

 

If you want to exclude requests from the SLA you need to change the JQL/filter user in the SLA configuration.

 

e.g: - project = ABC and issuetype != "" 

     or project = ABC and issuetype not in(test1,tes2)  

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