Jira Service Desk - customer portal - can customer mark issue done

Hello

I have a question. Is there a possibility for customer on JIRA Service Desk to mark Issue done from their side?

One customer asked if they start an issue and it happens that they resolve it on their own, would there be a possibility for them to mark Issue done?

Thank you in advance

helen

1 answer

1 vote
Nhi Nguyen Atlassian Team Dec 19, 2016

Hi @Helen Märtsoo,

You can configure the workflow and make some transitions appear on the customers' requests, so customers can transition their requests to done, or reopen if they want. Please read this page for more information: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications.

Cheers,

Nhi.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot