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Hi All,
We are very new to JIRA service desk, we want to implement JIRA service desk on our existing JIRA software environment, can some one help ?
The requirement is we will have the same JIRA in which we will add service desk capability i.e when I want to create project I should be able to create both scrum and service desk projects.
Is it possible ? cause I see service desk as a different installation? any plugins ?
Thank you
Regards,
Susant
Best place to get it is from within your JIRA.
It's not an add-on though, it's an application now. Assuming you are on JIRA 7+, go to Admin -> Manage Applications, and you should have an option to install it there.
@Nic Brough [Adaptavist], with JIRA Service Desk 3.0 and above, does it work the same as before where you can 'map' a Service Desk Project to an existing JIRA Software Project to provide a simplified interface for the agents/customers to create tickets?
Thanks.
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