I am really struggling to find a solution where I want to 'send' tickets to Jira Software. We have both Jira Software and Jira Support desk. Cloud versions.
All I want to be able to do is when a user sends a ticket, triage it, if its a dev requirement be able to include that ticket in the dev requirement and get the updates, and know when the dev has been completed so that we can alert the client.
Maybe I need to change the way I am thinking about this, but does anyone have a solution for me?
Hi, we have done things like that in the past with the help of these addons
If I recall correctly, the first one is more user friendly than the other
Hello @emmagale .
if you are on Cloud, you should be able to use the built-in JSD automation and your second approach is the good one.
I suggest you create a status in your JSD workflow that is "waiting for dev" and when you create the linked software issue, you put your JSD ticket in that step (and also in the corresponding queue).
When the software is closed, you put the comment and also transition back your ticket in the right status, the right queue.
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